You can start your Windows-based computer in Safe mode to help you diagnose problems. Typically, the installation of service packs and hotfix updates is done when Windows is running normally. Using these tools with a different language version of Microsoft Windows XP may not work.This article describes how to best install and remove service packs and hotfix updates on Windows-based computers that are running in Safe mode.Īpplies to: Windows 10 - all editions Original KB number: 818460 Summary

Important: These tools have not been localized they are written and tested only in the English language. It is highly recommended that you remove all previous versions of Support Tools, including beta versions of the Windows Support Tools for Microsoft Windows XP, before you run the Support Tools installation program. The Windows Support Tools for Windows XP cannot be used to upgrade Microsoft Windows NT or Microsoft Windows 2000 Support Tools installed on Windows NT or Windows 2000. The Windows Support Tools for Windows XP can be installed only on a computer that is running the Windows XP operating system. For individual tool descriptions, see the Windows Support Tools documentation (Suptools.chm). The Windows Support Tools for Microsoft Windows XP are intended for use by Microsoft support personnel and experienced users to assist in diagnosing and resolving computer problems. The Windows XP Service Pack 2 ( SP2) Support Tools page begins with:

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